1. Introduction
This document outlines the terms and conditions (“Terms”) governing your enrollment in the Mobile Protection Plan (“Plan”) offered by [Your Company Name] (“we,” “us,” or “our”). By enrolling in the Plan, you (“you,” “your,” or “Customer”) agree to be bound by these Terms. Please read them carefully before enrolling.
2. Plan Coverage
- Covered Devices: The Plan covers eligible mobile phones and tablets (“Devices”) purchased from [Specify eligible retailers or directly from us].
- Covered Damages: The Plan may cover the following types of damage, subject to the limitations and exclusions outlined below:
- Accidental Damage from Handling (ADH): Physical damage to the Device resulting from accidental drops, bumps, spills, and other handling mishaps.
- Mechanical/Electrical Breakdown: Malfunctions due to internal mechanical or electrical failures not caused by misuse, abuse, or unauthorized repair.
- Coverage Limits:
- Maximum Claim Amount: There may be a maximum claim amount per claim and a maximum number of claims per year.
- Deductible: You may be responsible for a deductible per claim.
3. Exclusions
The Plan does not cover the following:
- Pre-existing Conditions: Damage or malfunctions that existed prior to your enrollment in the Plan.
- Cosmetic Damage: Scratches, dents, and other cosmetic imperfections that do not affect the functionality of the Device.
- Loss or Theft: The Plan does not cover the loss or theft of your Device.
- Water Damage: Water damage is generally not covered unless specifically included as an optional add-on to the Plan.
- Misuse or Abuse: Damage caused by misuse, abuse, neglect, or unauthorized repairs.
- Software Issues: Problems related to software, operating systems, or apps.
- Warranties: The Plan does not replace manufacturer’s warranties.
- Other Exclusions: [List any other specific exclusions that apply to your Plan, such as damage caused by natural disasters, acts of war, etc.]
4. Claim Procedures
- Reporting a Claim: To file a claim, you must contact us within [Number] days of the damage occurring.
- Claim Process: You may be required to provide proof of purchase, photographs or videos of the damage, and other relevant information.
- Repair or Replacement: We may repair your Device, replace it with a refurbished or equivalent device, or provide a cash payout (subject to the terms of the Plan).
- Repair/Replacement Options: We may have preferred repair centers or replacement options.
5. Cancellation and Refunds
- Cancellation: You may cancel your Plan at any time.
- Refund Policy: [Clearly state your refund policy, including any applicable cancellation fees or pro-rated refunds.]
6. Limitations of Liability
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the Plan, even if advised of the possibility of such damages.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your State/Jurisdiction].
8. Modifications
We may modify these Terms from time to time. We will notify you of any material changes by [Specify notification method, e.g., email, posting on the website].
9. Contact Information
For any questions or concerns regarding the Plan, please contact us at: [Your Company Name] [Phone Number] [Email Address]
10. Entire Agreement
These Terms constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, and understandings, whether oral or written.
